Administrative Division: Communications and Records
Staffed 24 hours a day, 7 days a week, Communications Specialists answer all calls for service and “dispatch” the resources and personnel necessary to investigate crimes, mitigate life-threatening events and protect the community. Communications Center personnel also provide support services for the responding agencies, record times, process paperwork, and coordinate with outside agencies for additional resources that may be needed. Bedford Communications monitors 2 dedicated 9-1-1 lines, multiple business lines and radio frequencies and provides back-up Communications and Dispatch for other area centers in the event their communication capabilities are lost.
Accessing the Communications Center
If a criminal event, medical emergency or fire is in progress (any event in which there is a threat to life, community, or property), dial 9-1-1. These calls are routed through the NH Emergency 9-1-1 Centers then directly to our communications center for dispatch. If an event is non-emergent, with no threat to life, community or property, call our business line at 472-5113. Follow the prompt for Communications, where you will be directed to a communication specialist who will process your call. If you have a general, non-emergent question or concern that does not require immediate attention, consider sending an email to email@example.com. This email will be answered and responded to in a timely fashion. EMAIL SHOULD NOT BE USED IN THE EVENT OF A LIFE-THREATENING EMERGENCY
UNLESS IT IS YOUR ONLY MEANS OF COMMUNICATION. Phone calls allow us to monitor an on-going situation and update responders who are en route to assist you.
Severe Weather Events
During events such as the Ice Storm in 2008, the Fall Snowstorm of 2011, the Communications Center gets inundated with phone calls for service. To assist you during your time of emergency, Public Service of NH requests you contact them directly to advise them of any power outage at your location. Their number is 1-800-662-7764. The Bedford Highway Department (472-3070) can answer your questions regarding street plowing. NH State Police has a Statewide Road Conditions phone number that gives updates on travel conditions. In NH, call 511.
Bedford Police Department also utilizes Nixle for text and email alerts regarding road closures in town or community. If you would like to receive these notices, go to www.nixle.com to sign up.
Communication Specialist Elizabeth Duclos
Communication Specialist Meghan Geoffrion
Communication Specialist Catherine Hackett
Communication Specialist Nina Malley
Communication Specialist Virginia Martin
Communication Specialist Albert St Aubin
Communication Specialist Joanna Umenhofer
The Records Division serves to provide access to Bedford Police Department generated records. These records consist of accidents, closed case arrests, incidents (burglary/theft/vandalism, etc.), dispatch logs, and other miscellaneous case reports. Utmost care is taken to ensure that these records are maintained and disbursed appropriately according to Department policy and any applicable laws. This division also processes pistol license applications, RSA 91-A (Right to Know) requests, and parking tickets.
Requests for reports cannot be taken over the phone. The public can request closed/approved reports that they were involved in by using the Records Request Form (available under the Forms tab or by picking up the form in the lobby). They can be mailed in or dropped off in person at the PD at any hour of the day. Due to the volume of report requests, these reports are not available “on-demand”. Every effort is made to release reports in a timely manner.
Cash, check or money order are the only accepted method of payment and are due at the time the request is made. Fees for these requests can be found HERE . The Bedford Police Department has gone “paperless”. So when requesting a report the department asks that you submit your email address whenever possible to have the report sent to you electronically (the only exception is for reports containing juvenile information, those are excluded and may not be sent
If you were involved in an accident and need a copy of the report, be sure to provide your insurance company with the accident report number that was provided to you at the accident scene by the Officer. Your insurance company will request the report on your behalf. If you wish to have your own copy, then you can request it as described above. If you are only looking for the information for the parties involved in the accident, you may come to the station and request the Operator Information Sheet for the accident. Please be sure to bring your ID with you. There is no charge for this document.
Bedford Police Department
55 Constitution Drive
Bedford, NH 03110
For further inquiries, please contact the Records Division, Monday through Friday, 8:00 AM to 4:30 PM, at (603) 472-5113 x364.